General Requirements Section
In the interest of providing superlative service and premium product, YCNH has
established a quality management system by which to direct and guide the
organization’s procedures and operations. Maintained in accordance with the ISO
9001 Standard, this is a dynamic system that continually seeks to improve the
quality of YCNH’s processes, product, and service.
This Quality Manual describes the documentation and application of the processes
needed to effectively implement YCNH’s management system. Methods for ensuring
the quality and control of these processes are described and referenced
throughout this manual. Included are provisions for the necessary supporting
resources; procedures by which to gauge, monitor, and analyze the system’s
processes; and directives for the actions required to achieve and surpass the
organization’s objectives.
Another Sample Section (Documentation Requirements)
YCNH’s Quality Policy provides the framework for its philosophy of excelling in
customer satisfaction, quality service, and dedication to continually improving
the quality system. Embedded within each facet of the Quality Policy are the
quality objectives that motivate and direct YCNH in its quest for excellence.
This manual is the first tier of documentation to which the customers and
employees of YCNH should refer in order to understand YCNH’s position on
quality topics. This quality manual provides direction for all of YCNH’s
quality programs.
Controlled documents are the “means” by which the company ensures the effective
planning, operation, and control of its processes. The quality management
system includes, but is not limited to, the procedural topics listed at the end
of this Quality Manual and referenced by the individual sections of this
Quality Manual.
Using internal quality audits, Quality Assurance is able to verify the
implementation of policies and procedures. The Internal Quality Audits procedure
describes this function.
Within each department, quality records are maintained in accordance with the
ISO 9001:2000 Standard. Section 1.2.4 of this manual contains the guidelines
for the control and maintenance of these records.
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